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Orderra Ltd Privacy Notice

Orderra Ltd (“Orderra”, “we”, “us”, “our”) respects the privacy of all visitors to our website and users of our services, and is committed to protecting your personal data. Because the internet is not a fully secure medium, we have implemented reasonable technical and organisational measures to help protect against the loss, misuse or alteration of information under our control.

Orderra Ltd is a company registered in England and Wales under company number 16588132, with its registered office at 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

All personal data collected via our website will be treated as confidential and will not be disclosed to any third party without your consent, unless we are legally required to do so, or disclosure is necessary to provide our services (for example, to trusted service providers acting on our instructions).

If your name and details are on our database and you ask us to remove or amend them, we will do so within 72 hours of receiving your request (or as soon as reasonably practicable).

We may collect your personal data when you:

  • browse our website;
  • submit an enquiry or request a demo;
  • sign up to use the Orderra platform as a merchant; or
  • subscribe to marketing communications or newsletters.

Where you use the Orderra platform (for example, as a restaurant/merchant), we may also process account and usage information in order to operate, support and improve our services.

All orders or subscriptions placed online (where applicable) will normally be confirmed by email to the email address you provide when creating your account or submitting your request.

To create and manage an account with us, you will be asked to provide contact and personal/business information (such as name, business name, address, email, phone number and login credentials).

Consent and How We Use Your Information

By submitting your personal information on our website, you consent to us using that information, and otherwise processing it where necessary, to:

  • respond to your enquiries and demo requests;
  • process and manage your account or subscription;
  • provide you with access to and support for the Orderra platform; and
  • contact you for service-related reasons (for example, system updates, security notifications or support queries).

We may also use personal and profile data to:

  • tailor and improve your experience when using our website and services; and
  • analyse how our website and platform are used, including using IP addresses and other technical data to help diagnose server problems, monitor visitor numbers and study usage trends.

Users who create an account and submit personal information must be at least 18 years of age. By doing so, you confirm that you meet this age requirement.

If online payment is available and selected as your payment method (for example, for subscription fees or other charges), you will be redirected to our payment partner’s secure website to complete the transaction and then returned to our confirmation page once the transaction is complete. We do not ask for or store your full credit or debit card details on our own systems.

Data Protection and Sharing

The data you provide to create and manage your account is collected and controlled by Orderra Ltd and will be used only to:

  • provide you with access to and use of the Orderra platform and related services;
  • communicate with you about your account, subscription, service updates and related issues; and
  • maintain and improve the security and performance of our website and platform.

Your data will not be sold or given to third parties for their own independent marketing purposes.

We may, from time to time, contact you about our services or to offer you special promotions, updates or discounts, where permitted by law. You can ask us to stop sending marketing communications at any time by using the unsubscribe link in our emails or by contacting us using the details provided on our website.

We may share your data with trusted third-party service providers (for example, hosting providers, payment processors and support tools) who process data on our behalf and only in accordance with our instructions and applicable data protection laws.

Cookies

Our website uses cookies to ensure it functions correctly and to enhance your browsing experience. For example, we may use:

  • Essential/session cookies that are required for basic site functionality and secure access to parts of the site;
  • Functionality cookies that remember certain choices or settings (such as language preferences or previously entered details).

For full information about the cookies used on this website, please refer to our Cookies Policy page.

For general information about cookies, you can visit: http://www.aboutcookies.org.

Changes to This Privacy Notice

Orderra Ltd reserves the right to modify, update or otherwise change this Privacy Notice at any time. Any changes will be posted on this page, and you are encouraged to review it periodically to ensure you are aware of the most current version.